Our New product: Sustainability Integrated Report energia connect360
Our New product: Sustainability Integrated Report energia connect360
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Choose from 6 Support Categories below:
1) DEVICES, 2) INSTALL SUPPORT, 3) PORTAL USE, 4) DATA, 5) ACCESS, 6)GENERAL.
Cannot find an answer? Contact us at support@cognition.world
These instructions for Wifi MiniHub Pro Gateways only, not 4G or LAN Gateways:
NOTE: Never press the RESET button on the device as all pre-configuration settings will be lost.
Note: Always use a qualified electrician when handling electrical panels / wiring.
a) To Check if the device is broadcasting
- Press and release the silver button on front of device for one quick push (half a second max).
- If the green indicator light on front of device flashes once, this is indicates the device is successfully broadcasting.
- If the green indicator light does not flash the device is:
b) To Change the Batteries on a device
1. Note: Ensure you only use LITHIUM batteries as using ALKALINE batteries will damage the device.
2. Use a screwdriver to open the device cover.
3. Replace the batteries and re-screw the device cover.
c) To Turn on a device
1. Press and hold the silver button on front of device for 3 seconds until the green indicator light flashes once.
2. The device will then try to connect the network for a few seconds and then if successfully connected, the green indicator light will luminate for 5 seconds.
3. The device is now connected.
4. Note: The device may take up to an hour to reconnect. However, if you don’t see the device connecting, please contact us at support@cognition.world to have the device reset remotely on to the platform.
d) Turning off the device
Warning – please consult us before you turn off the device as this will reset the device!
1. If you press the silver button for 5 seconds the green indicator will flash 20 times.
2. The device has now been switched off.
3. The device is now in sleep mode and will not broadcast.
For battery changes on all other device types, please see the relevant device's tech sheet on the RESOURCES page
Each device connects to a Gateway via the LoRaWAN communication network. The signal quality of each device (RSSI & SNR) can be viewed on the YOUR SENSORS page within the portal.
There are 3 main indicators to review when understanding your signal connectivity – the strength (RSSI), the quality (SNR) and the speed (SF) of the signal:
The most common ways to improve signal are either:
Want to find out more? Within the Resources page, in our portal, you will find a more detailed guide to Optimum LoRaWAN signal quality.
Where to install a sensor: Always ensure the sensor is in an open, unobstructed environment away from draughts & any moisture and in a place where it can receive the adequate radio signal. Ideally, avoid placing sensors in metal cages.
Where to install the Gateway: Please ensure the gateway(s) are installed in an area where it cannot be accidentally plugged out, has low /lost Wi-Fi signal (where relevant) or in area of the site that could be subject to frequent power cuts.
Please note: Devices that have not been installed for more than 3-6 months after shipment to your site will impact on operation as the devices will have been transmitting ‘keep alive’ signals every 5-15mins since shipment. The impact of inactivity could be significant and so it may be that:
Wireless Electricity Devices: Install after 90+ days:
If the Gateway is plugged in, is successfully broadcasting and the device is in range then the
potential solutions for this problem are:
All other Devices: Install after 90+ days:
We provide two platforms inside your portal, which - based on your subscription type and data collection requirement - is either displayed individually or jointly:
OpsMonitor (Connect360): data visualisation and reporting from a range of wireless devices (or supplier data APIs) broadcasting in near real-time from your site to provide you with granular data highlighting what is happening to your machines, environment, rooms or activity on site. Our platform lets you see KPI’s, functional-level overviews as well as granular operational performance and insights through our user-friendly dashboard
ESG Sustainability Reporting: a tool for integrating sustainability data from a variety of sources to produce reports for Sustainability reporting, ESG (Environment, Social or Governance) or CSRD compliance. The pre-populated data sets all combine to track total KGs of CO2 used on a monthly and annual basis at a site or company level.
Within these products there are a number of Modules within which a group of data sets reside. Within each module are Sub-Modules which is where specific device data sits. Access to the sub-modules within the module will depend on your device type / subscription level. It is normal not to see data in sub-modules where you do not have devices installed.
In a hurry?
Access the Dashboard to the near real-time performance (KPIs) from each site. The page is divided as per the number of sites which summarises the daily and weekly average consumption and the associated costs.
From the top bar ,visit My Account and select Settings where you will see any site details programmed to your site like: name, size, operational hours and last modified.
Within OpsMonitor (Connect360), there are a number of Modules within a group of data sets reside. Within each module are Sub-Modules which is where specific device data sits. Access to the sub-modules within the module will depend on your device type / subscription level. It is normal to not see data in sub-modules in areas where you do not have devices installed.
Here are the main modules:
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