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Energia Connect360 User Information Centre

Guidance and support for customers of Connect360

This site has all the support you need from how to order batteries or login to the portal through to install support videos as well as a host of FAQs. connect 360 energy monitoring & esg reporting

Support Information

Introductory Information

Introductory Information

Introductory Information

  1. Why C360
  2. Case Studies
  3. Benefits of the service energia connect360

Introductory Video

Get set up / install

Introductory Information

Introductory Information

  1. Install Video guidance 
  2. Usage Guidance Document
  3. Click for Portal access 
  4. Installing 90+days after shipment

Install Video

How to use the Platform

How to use the Platform

How to use the Platform

  1. Guidance Document
  2. 10 Ways to get more from the Portal
  3. FAQs
  4. Adding Portal as App to phone 

How to find savings

Expand your monitoring

How to use the Platform

How to use the Platform

  1. Browse additional sensors 
  2. Add a new user to your account
  3. Order New Lithium Batteries

Get Quote

Need more support?

We're here to help if you get stuck. Click below to raise a 'support ticket' and we'll get back to you with the support you need to solve your problem.  

Request Support

More about the Service

What is Connect360?

Connect360 is a Smart monitoring platform provided to Energia customers from Cognition World. The service helps businesses monitor and report on their energy usage to help us all achieve our aggressive decarbonisation targets. As well as access to an exclusive tariff, customers are also able to demonstrate they are actively monitoring their energy use with a view to reduce waste, increase efficiency and become more sustainable.

Who owns the Smart Devices?

Customers own the smart hardware which you pay for over 6/12 months as part of your regular bill – so there are no upfront costs for you. Once the devices are paid off you only pay a small monthly subscription for the connectivity and access to the platform.

Why are these better than domestic monitors?

 These clever devices are industrial-grade, low power, low bandwidth wireless devices. This means the devices are robust enough for most business environments and can process and display large volumes of data at scale, in real-time. The lithium batteries last a number of years and are easily replaceable. The portal is designed for busy managers who want simple KPIs to help them target specific areas of interest.

Can I add more devices to my subscription?

 Yes, you can add a range of monitoring devices from wireless temperature, humidity, CO2 and motion to Gas and fuel. You can procure extra devices directly at support@cognition.world

I'm not very technical, what support is available to me?

We've designed the service for people who are new to data analytics. We have a large range of supports available from our RESOURCE CENTRE as well as FAQs on the portal. You will also get access to our INSTALL SUPPORT videos and guides. We have our '10 Tips Guide' you can call upon to help you understand how to make the most of your data. If you get stuck, our Ireland-based helpdesk is available to help you get the most out of your subscription. 

Case Study

Supervalu Edgeworthstown moves towards a brighter future.

Q&A with Ceire Duffy, Director, SuperValu Edgeworthstown:


Why did you choose to install Energia’s Connect360 smart energy analytics product?
Along with improving our lighting system, we wanted to get some additional detail on the energy we use in our store. Connect360 will allow us to get a better real time understanding our consumption. With that data to hand we can see what additional changes might be needed to further enhance the energy efficiency of the store. 

What energy savings has Connect360 helped you to realise or do you hope it will help you to make?  
Overall, we will be looking to make further changes throughout the store in order to make incremental energy savings. I hope with the use of the system, it will help myself and staff to make behavioural changes throughout the store, like switching off machines at the end of the day etc.  

How has Connect360 impacted, or do you hope it will help to impact, your businesses carbon footprint and bottom line?  
We hope it will give us a better understanding of how and where our energy is consumed within the store. It can lead to a 10-15% reduction in usage, but overall I’d hope it will make us more aware of our usage and avoid as much energy waste as possible. 

What advice would you give to a business considering a lighting upgrade or Connect360?  
To get in touch with Energia, they will manage the full process from start to finish for you, the results are there to see.  


Full interview here: Supervalu Edgeworthstown moves towards a brighter future | Energia 

Learn More

Top 10 Tips to get the most from the portal

A quick guide to make the most of the portal. 

Energia Connect 360 User Information Centre connect connect 360 energy moni

Subject to Terms & Conditions.  Connect360 is provided by Cognition World - working in partnership with Energia.  

Installing 90 days+ after receiving the devices


Installing devices after a long period of inactivity


Please note: Devices that have not been installed for more than 3-6 months after shipment to your site will impact on operation as the devices will have been transmitting ‘keep alive’ signals every 5-15mins since shipment. 


The impact of this inactivity could be significant and so it may be that:

  1. The energy monitoring device may have gone  into ‘sleep mode’ due to a long period of inactivity.  
  2. The strength of the 2 Lithium Batteries  may have weakened significantly due to long periods of inactivity as the device will still have been searching for the network, which is the most power-consuming activity for the device. 


If the Gateway is plugged in, is successfully broadcasting and the device is in range then the potential solutions for this problem are:


  • Device is Active?: To check if the energy monitoring device is in ‘active mode’ push the silver button on the device for one push. If a green light flashes the device is not in ‘sleep mode’ and is working fine.


  • Device is Inactive?: If you push the silver button for one push and no light flashes then the device may have gone into ‘sleep mode’. To turn the device on, press the silver button for three seconds. Warning: pushing the button for five seconds will turn off the device and reset all settings!!


  • No lights? If you know the Gateway is successfully broadcasting and the device is in range of the Gateway then it is likely that the strength of the 2 Lithium Batteries will have weakened significantly due to long periods of inactivity and you will need to buy 2 x replacement batteries here: Buy Replacement Batteries

Download: HOW TO CHECK IF YOUR WIRELESS ELECTRICITY SUB-METER is ACTIVE (pdf)Download

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All Rights Reserved, Cognition Services Ltd. t/a Cognition World. 

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